FAQ

User ID

If you do not have your user ID, please contact Dispatch at 604-664-8916 or Reception at 604-664-8910 and they will provide it. Please note that in order to obtain your UserID over the phone you must provide the following information:

• Your full name
• Your date of birth
• Your current address
• Your Social Insurance Number

Additionally, if your UserID is re-issued over the phone, it is Union policy to reset your password at the same time.

Password

If you have forgotten your password, please call Dispatch at 604-664-8916. Upon providing your Social Insurance Number for verification, your password will be reset.